STELLA Terms of Service
Last updated: 6 August 2026
These terms apply to your use of this website and to the Google Ads management services provided by Stella Acquisitions. Please read them carefully. By using this website or engaging our services, you agree to these terms.
Stella Acquisitions — operated by Matthew Warren, ABN 42 983 494 508, Melbourne, Victoria, Australia.
Email: info@stellaacquisitions.com · Phone: 0488 992 250
1. About us
Stella Acquisitions is an independent Google Ads management agency. We are not affiliated with, endorsed by, or operated by Google. Google Ads, Google Analytics and Google are trademarks of Google LLC. We manage advertising campaigns on the Google Ads platform on behalf of our clients, but we do not control, own or represent that platform.
2. Our services
Subject to a written agreement with you, our services may include:
- Google Ads account setup, or connection to your existing account
- Campaign build — keyword research, ad copywriting, location and budget settings
- Conversion tracking setup
- Ongoing campaign monitoring, optimisation and adjustment
- Monthly performance reporting and communication
Optional services (for example, building a landing page or additional conversion tracking) are quoted separately and only proceed with your written approval.
3. Fees and payment
Our fees as at the date of these terms are:
- Setup fee: $300 AUD, one-off and fixed, payable before campaign build begins
- Management fee: $750 AUD per month, plus 10% of your monthly ad spend
All fees are in Australian dollars and exclude GST unless stated otherwise. Management fees are invoiced monthly. We will always agree fees with you in writing before starting work, and we will give you reasonable written notice of any change to our fees.
Ad spend
Your advertising spend is paid by you directly to Google. It does not pass through us, and we do not mark it up. You are responsible for your own ad spend and for the billing details attached to your Google Ads account. You control your budget and may change or pause it at any time.
3A. First month free promotion
What the offer is. Eligible new clients have our management fee waived in full for their first month of service. This includes both the $750 flat monthly fee and the 10% of ad spend component.
What the offer does not include. The offer does not cover:
- The $300 setup fee, which remains payable. It covers campaign build and conversion tracking setup, or — where tracking already exists — an audit and review of that tracking.
- Your advertising spend, which you continue to pay directly to Google in your own account. Your ad spend is not free, is not discounted, and is not paid or subsidised by us.
- Optional add-on services quoted separately and approved by you.
Eligibility and conditions. The offer is available to new clients on a first engagement only, and is limited to one per business. It cannot be combined with another offer and has no cash value. Normal fees ($750 per month plus 10% of ad spend) apply from the second month onward.
No additional commitment. Taking this offer does not create any minimum term. Our standard month-to-month arrangement and 30-day cancellation right in clause 4 continue to apply unchanged.
Changes. We may vary or withdraw this promotion at any time. Any such change will not affect a client who has already been accepted onto the offer.
4. No lock-in and cancellation
Our engagements are month-to-month. Either party may end the engagement by giving 30 days' written notice. Fees for services already provided, and for the notice period, remain payable. The setup fee is non-refundable once campaign build work has begun.
5. Your responsibilities
To deliver our services, we need your cooperation. You agree to:
- Provide accurate information about your business, services and service areas
- Provide timely access to the accounts and platforms we need (such as Google Ads, Google Analytics, your Google Business Profile and website)
- Ensure your business holds all licences, registrations and insurances required for the work you advertise
- Ensure the claims you ask us to advertise are truthful, accurate and can be substantiated
- Respond to enquiries and leads generated by your campaigns
- Pay invoices by the due date
You remain responsible for the accuracy and legality of the products and services you advertise, and for the conduct of your own business.
6. Results and performance
We do not guarantee any specific result. We cannot and do not promise a particular number of leads, calls, enquiries, jobs, sales, cost per lead, return on ad spend, conversion rate, or ranking or placement position.
Advertising results depend on many factors outside our control, including your market and competition, seasonality, your pricing and offer, the quality and speed of your follow-up, your budget, and changes Google makes to its platform, policies, auction and algorithms.
Any figures, examples, ranges, calculators or scenarios shown on our website or in our proposals are illustrative only. They are provided to help you understand how costs and returns are calculated. They are not a forecast, projection, promise or guarantee of your results.
7. Account and data ownership
Your Google Ads account is established in your name and remains yours. Your campaign data, conversion data and the leads generated belong to you. If our engagement ends, you keep your account, your data and your leads, and we will remove our access on request. We will not hold your account or data hostage.
We retain ownership of our own internal templates, processes, systems and know-how.
8. Confidentiality
Each party agrees to keep the other's confidential business information confidential, and to use it only for the purpose of the engagement. This does not apply to information that is public, independently known, or required to be disclosed by law.
9. Third-party platforms
Our services rely on third-party platforms, principally Google Ads. Your use of those platforms is governed by their own terms and policies. We are not responsible for a third-party platform's decisions, including account suspensions, ad disapprovals, policy changes, pricing changes, outages or errors. We will, however, work with you in good faith to address any such issue.
10. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill.
11. Limitation of liability
To the extent permitted by law, and subject to clause 10:
- We are not liable for indirect, incidental, special or consequential loss, including loss of profits, revenue, business opportunity, goodwill or data
- Our total liability arising out of or in connection with our services is limited, at our option, to re-supplying the relevant services or paying the cost of having them re-supplied, up to the total management fees you paid us in the three months before the claim arose
- We are not liable for your ad spend, which you pay directly to Google and control
12. Website use
The content on this website is provided for general information only. While we take care to keep it accurate and current, we do not warrant that it is complete or error-free, and it does not constitute professional, financial or legal advice. You should assess whether our services are appropriate for your own circumstances, and seek independent advice where appropriate.
You may not copy, reproduce or republish substantial parts of this website without our permission.
13. Privacy
We handle personal information in accordance with our Privacy Policy, which forms part of these terms.
14. Changes to these terms
We may update these terms from time to time. The current version will always be available on this page, with the "last updated" date shown at the top. Where we have an ongoing engagement with you, we will give you reasonable notice of any material change.
15. Governing law
These terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.
16. Questions, complaints and support
If you have a question, a concern or a complaint about our services, please contact us first — we would rather hear about it and fix it.
Stella Acquisitions
Matthew Warren
ABN 42 983 494 508
Melbourne, Victoria, Australia
Email: info@stellaacquisitions.com
Phone: 0488 992 250
We aim to acknowledge complaints promptly and resolve them within 30 days. If we cannot resolve a complaint with you directly, you may contact the ACCC or your state consumer affairs body (in Victoria, Consumer Affairs Victoria).